Frequently Asked Questions

Everything you need to know about your Cushionaire experience.

How do I determine my correct size?

Most of our footwear runs true to size. We recommend referring to the detailed size guide located on each product page, which includes measurements in inches and centimeters to ensure a perfect fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal to start your request. Exchanges are free, while returns for a refund may incur a small shipping fee.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental U.S. Express shipping options are available at checkout if you need your items sooner.

Are Cushionaire products vegan-friendly?

Many of our best-selling styles are crafted from high-quality synthetic materials and vegan leathers. Please check the 'Materials' section on the specific product page for detailed information.

How can I track my shipment?

Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.